Terms of Service

01The agreement

These terms are an agreement between you and Pulsara LLC ("SmolClouds"), a company incorporated in the State of Wyoming, United States. By creating an account or using the service you accept them, along with the Acceptable Use Policy and the Privacy Policy, which form part of this agreement.

Registered at 30 N Gould St, Ste N, Sheridan, WY 82801, Sheridan County, United States. State filing number: 2026-002000332.

If you are accepting on behalf of an organisation, you confirm you are authorised to bind it, and "you" means that organisation. If you do not accept these terms, do not use the service.

02Accounts and workspaces

You need an account to deploy applications. You are responsible for everything that happens under your account, for keeping your credentials safe, and for the workspace members you invite.

A workspace member can access your dashboard and manage your deployments. That is a different thing from the people who merely use the applications you deploy — the latter are not workspace members and are not counted as such.

You must be at least 16 years old, and not barred from using the service under any applicable law or sanctions regime.

03Agents acting for you

SmolClouds is designed so that coding agents and automated pipelines can deploy without a human in the loop. If you give an agent, a CI system or any other automation access to your account or an API token, everything it does is treated as done by you, and you are responsible for it.

That includes deployments you did not individually review, resources it consumes, and content it publishes. It also includes mistakes: an agent that misreads its instructions and deploys in a loop is your automation, and the usage is yours.

In return, we will not let a runaway agent quietly run up your bill. Rate and concurrency limits apply on every plan, we will pause deployments that are clearly looping, and we will contact you promptly when we do. You can see and revoke every API token from your dashboard.

04Plans, billing and taxes

Payments are processed by Stripe. By subscribing you also accept Stripe's terms for the payment itself; we never see or store your full card details.

Paid plans are billed monthly in advance. Plan limits — application count, workspace members, custom domains and the included compute, build, storage and bandwidth allowances — are described on the pricing page and form part of these terms.

If your usage exceeds the allowance included in your plan, the additional usage may be billed at the rates in effect at the time. You can see your usage in your dashboard.

Prices are exclusive of VAT, sales tax and any other applicable taxes, which are added where required. You are responsible for any taxes on your use of the service other than taxes on our income. We may change prices, and we will give notice before a change takes effect for an existing subscription.

You can upgrade or downgrade from your billing dashboard. Plan changes and billing adjustments are applied according to the billing policy in effect at the time.

05The Free plan

The Free plan is provided at our discretion, without a payment card, and with lower limits than the paid plans. We may change what it includes, and we may suspend or remove a free workspace that is dormant for a long period, that is being used to circumvent paid plan limits, or that breaches the Acceptable Use Policy.

Where we can, we will give notice and time to export before removing anything on a free workspace.

06Acceptable use

Your use of the service is governed by our Acceptable Use Policy, which covers illegal and harmful content, resource abuse, automated deployment, and platform integrity. Breaching it is a material breach of these terms.

That policy also describes how we enforce it: we contact you first wherever we reasonably can, and we act immediately only where an application is actively harming others, where the law requires it, or where a runaway process is consuming shared capacity.

07Your content

Your code, your data and your applications remain yours. You grant us only the licence needed to run the service: to store, build, deploy, transmit and display your content for the purpose of operating your applications and providing support you ask for. That licence ends when you delete the content or close your account.

You are responsible for having the rights to everything you deploy, and for the content your applications serve.

We do not use the contents of your applications or repositories to train machine learning models, and we do not grant anyone else the right to do so. This applies on every plan, including Free.

08Platform data

We collect operational data about how the platform performs — wake times, memory sharing, error rates, resource consumption — and we may use it, in aggregate and non-identifying form, to operate, secure and improve the service.

This never includes the contents of your applications, and it is never published or shared in a form that identifies you or your applications.

09Our content

The platform, the CLI, the documentation, the SmolClouds name and the SmolClouds marks belong to us. These terms give you no right to them beyond using the service as intended.

You may not sublicense, resell, reverse engineer or copy the service, except to the extent the law says you may despite this restriction.

If you give us feedback or suggestions, we may use them freely and without obligation to you.

10Confidentiality

Each party may learn things about the other that are not public. Both sides will use that information only to perform this agreement, protect it with at least reasonable care, and not disclose it to anyone else except to staff and advisers who need it and are bound to keep it confidential.

This does not apply to information that is already public, that was already known without a duty of confidence, or that the law requires to be disclosed.

11Availability

We work to keep the platform available and to restore service quickly when it is not, but the standard plans are provided without a service level agreement and without an uptime commitment. Service level terms are available only under a separate written agreement.

Applications sleep when idle by design. Waking is automatic, and wake time varies with the application and with platform load.

We may perform maintenance that briefly interrupts the service, and we will give notice where we reasonably can.

12Suspension and termination

You can close your account at any time. Closing it ends the subscription at the end of the current billing period; we do not refund the remainder of a period except where the law requires it.

We may suspend or terminate an account that materially breaches these terms or the Acceptable Use Policy, that fails to pay after notice, or that puts the platform or other customers at risk. Except where an immediate response is necessary, we will tell you what the problem is and give you a reasonable chance to fix it.

You can export your data at any time, including during a suspension. After termination we delete your applications and data according to the retention periods in the privacy policy.

13Disclaimers

The service is provided as it is and as it is available. To the extent the law allows, we make no warranties of any kind, express or implied, including fitness for a particular purpose, merchantability and non-infringement.

Keep your own backups of anything you cannot afford to lose. We take backups for our own operational purposes; they are not a backup service for you.

14Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or data.

Our total liability arising out of or relating to the service is limited to the greater of one hundred US dollars and the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud. If you are a consumer, your statutory rights are unaffected.

15Indemnity

You will defend and indemnify us against third-party claims arising from the applications you deploy, the content they serve, anything done on your account by you or your agents, and your breach of these terms. We will tell you promptly about any such claim and let you control the defence, provided any settlement releases us fully.

16Notices

We send notices to the email address on your account, and you agree that email satisfies any requirement that a notice be in writing. Keep that address current — a notice sent to a stale address still counts as delivered.

17Copyright complaints

If you believe something hosted on SmolClouds infringes your copyright, send a notice to legal@smolclouds.com with the material identified, its URL, your contact details, a statement that you believe in good faith the use is not authorised, a statement under penalty of perjury that the notice is accurate and that you are authorised to act, and your signature.

We remove or disable material in response to a valid notice and tell the customer, who may send a counter-notice. We terminate the accounts of repeat infringers.

18Export and sanctions

You may not use the service if you are subject to US sanctions or are located in an embargoed territory, and you may not use it in breach of export control law. You confirm you are not on any restricted party list.

19Changes to the service and these terms

We may change the service and these terms. If a change to these terms is material we will notify account owners by email before it takes effect. Continuing to use the service after that means you accept the new terms; if you do not, you can close your account and we will refund any unused prepaid period.

We do not make a material change quietly.

20General

These terms, together with the Acceptable Use Policy, the Privacy Policy and, where it applies, the data processing agreement, are the entire agreement between us about the service, and replace anything said before.

You may not assign these terms without our consent; we may assign them to a successor in a merger or sale of the business. If a provision is unenforceable, the rest stays in force. Not enforcing a right is not a waiver of it. There are no third-party beneficiaries.

Neither party is liable for a failure caused by something outside its reasonable control.

21Governing law and disputes

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules, and the state and federal courts sitting in Wyoming have exclusive jurisdiction over any dispute. This does not deprive you of any mandatory consumer protection, or of the courts of your place of residence, where the law where you live gives you that right.

Before starting formal proceedings, please write to legal@smolclouds.com and give us 30 days to resolve the matter. Most disputes end there.

Notices to us go to legal@smolclouds.com.

Formal legal process may be served on our registered agent, Northwest Registered Agent Service Inc, at 30 N Gould St, Ste N, Sheridan, WY 82801, Sheridan County, United States.

22Changes to the service and these terms

We may change the service and these terms. If a change to these terms is material we will notify account owners by email before it takes effect. Continuing to use the service after that means you accept the new terms; if you do not, you can close your account and we will refund any unused prepaid period.

We do not make a material change quietly.

23General

You may not assign this agreement without our written consent; we may assign it to an affiliate or in connection with a merger or sale of the business. If any provision is unenforceable, the rest stands. A failure to enforce a term is not a waiver of it. Neither party is liable for a failure caused by events genuinely outside its control.

These terms, together with the Acceptable Use Policy, the Privacy Policy and any data processing agreement, are the entire agreement between us about the service.

24Governing law and disputes

These terms are governed by the laws of the State of Wyoming, United States, and the courts there have exclusive jurisdiction over any dispute.

If you are a consumer, this does not deprive you of the protection of the mandatory law of the country where you live, or of the right to bring proceedings there.

Before starting formal proceedings, please write to legal@smolclouds.com and give us 30 days to resolve the matter. Most disputes end there.